Job Description

Coordinator, contract services

Reports To: Manager, Sourcing and Operations

Status: Non-Exempt

Location: Plano, TX



TPC is a provider-owned, entrepreneurial healthcare services company that enables independent healthcare organizations in Arkansas, Missouri and Texas to work together as one large system to leverage economies of scale and scope. Driven by the power of strategically aggregating independent hospitals’ collective strengths, TPC develops innovative programs to improve hospitals’ operational and financial performance, and the patient-centered care delivered to their communities. In 2017, TPC achieved the following metrics:

  • $1 billion total managed business volume
    • $700 million supply chain volume
    • $300 million purchased services volume
  • $51 million in total tangible value (36% increase over 2016)
  • $31 million in member savings (43% increase over 2016)
  • 376% in member value
  • $18 million total revenue
  • 30%+ operating margin


Responsible for serving as the primary support for daily operations and meetings of TPC’s sourcing team; interacts and provides outstanding customer service to TPC members and staff, business partners, vendors and guests.


1.  Coordinates all aspects of TPC meetings, including webinars, conference calls and events:

  • Arranges logistics of all TPC meetings, including scheduling/coordination, member communications, distribution of materials, and overall organization of all meeting appointments.
  • Arranges the production of all meeting materials.
  • Arranges for the set-up, testing and tear down all necessary audiovisual equipment as needed.
  • Serves as the primary communications medium to TPC members for meeting agendas, presentations, attendance tracking, minutes and posted materials (i.e. SharePoint).
  • Ensures meeting action items and timelines are captured and communicated to members.
  • Collaborates with TPC sourcing staff and supports other TPC activities as needed.

2.  Provides administrative support to the executive management – SVP, VP - Sourcing

  • Manages calendar to include a proactive approach to managing TPC meetings, documentation, deadlines and “to dos” with minimal supervision.
  • Performs research relevant to TPC activities as needed.
  • Manages internal communications with updates into as needed (i.e. chatter).
  • Arranges for production of materials for meetings by coordinating among multiple member organizations including business partners (i.e. Vizient).
  • Maintains a highly organized and detail oriented approach to managing schedules, conference calls and appointments.
  • Manages key project management templates (contact lists, action logs, timelines, etc.) as needed
  • Arranges travel.
  • Generates expense reports.
  • Manages incoming calls.

3.  Provides administrative support to TPC Director-level sourcing team:

  • Schedules conference calls and appointments.
  • Maintains TPC contact lists, databases, dashboards.
  • Arranges for production of materials for meetings by coordinating among multiple member organizations including business partners (i.e. Vizient).
  • Responds to general inquires and forwards to the appropriate staff member in a timely manner.

4.  Develops and maintains relevant checklists/guides and process steps.

5.  Performs cross-training responsibilities with other coordinator(s), including operations and front desk reception coverage as needed.


  1. High school diploma required; Bachelor’s degree preferred.
  2. Three years of experience directly related to the duties and responsibilities specified. Healthcare industry is preferred.
  3. Skilled in the use of personal computers and related software applications, including but not limited to intermediate knowledge of Excel and along with more advanced knowledge of PowerPoint, Word and Outlook.
  4. Excellent data management skills and the ability to type a minimum of 60 wpm.
  5. Skilled at drafting and editing correspondence and associated documentation.
  6. Dedicated to meeting the expectations and requirements of internal and external customers with a focus on service excellence.
  7. Proactive in the management of key duties and responsibilities. Anticipates needs of TPC staff, member organizations and takes action to achieve goals beyond what is required.
  8. Effective at facilitating/completing tasks in collaboration with multiple stakeholder groups (representing various departments, organizations, professional backgrounds, etc.) for TPC staff and its members.
  9. Marshals resources to orchestrate multiple activities at once to accomplish a goal. Efficient and effective at multi-tasking to deliver desired results.
  10. Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment.
  11. Solves difficult problems with effective solutions. Swiftly refers problems and issues to the appropriate persons as appropriate.
  12. Takes ownership, has accountability, is a team player and has a positive attitude.